Virtual PBX

queue-monitoring - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T09:33:14+00:00

Queue Monitoring When the phones are ringing off the hook and customers are waiting, standard reports aren’t enough. You need to see the full picture: how many calls are in the queue, which employees are available, and which calls require an urgent response.

reports_groups_missing - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T09:32:57+00:00

Missed Call Insights Report Capabilities The department missed calls report helps: * build an effective motivation system for employees and quickly calculate payroll based on KPIs for missed calls; * evaluate how employees handle missed calls — how long customers wait for a callback and how many customers remain unprocessed;

reports_groups_total - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T09:32:35+00:00

Department Calls Report Capabilities The report on all department calls helps sales and support team leaders: * build an effective motivation system for employees and quickly calculate payroll based on KPIs: targeted calls, average conversation, total time in conversation, response speed, dialing attempts and duration;

reports_hourly

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T09:32:16+00:00

Hourly Workload Report Capabilities The Hourly Workload report shows at what time and on what days of the week employees communicate with customers most often and the longest. Report Types 1. By incoming calls you will be able to evaluate your customers’ activity during the day.

case_statistics_passenger_transportation - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:07:36+00:00

Cloud PBX Statistics Instead of a Supervisor: Saving $12,000 a Year on Hiring In a small city, a shuttle transportation company serves 40 routes. Five dispatchers handle more than a thousand calls a day. Passengers call directly from bus stops and expect an immediate answer to the question:

case_statistics_passenger_transportation_5.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:07:29+00:00

case_statistics_passenger_transportation_1.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:07:28+00:00

case_statistics_passenger_transportation_4.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:07:27+00:00

case_statistics_passenger_transportation_3.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:07:27+00:00

case_statistics_passenger_transportation_2.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:07:27+00:00

case_statistics_autoshop_3.png

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:04:22+00:00

case_statistics_autoshop - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:02:21+00:00

How an Auto Repair Shop Was Losing $2,700 a Month to Missed Calls A missed call is a customer you may never get back. Yet many businesses don't even realize the extent of the problem. That is what happened to a small auto repair shop, where Cloud PBX statistics showed how much revenue the business was regularly losing to competitors.

case_statistics_autoshop_4.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:02:15+00:00

case_statistics_autoshop_5.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:02:15+00:00

case_statistics_autoshop_2.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:02:15+00:00

case_statistics_autoshop_1.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:02:14+00:00

sidebar

gdedova (gdedova@undisclosed.example.com) — 2026-07-30T09:40:07+00:00

* Mobile App BASIC CONFIGURATION * Employees * Departments * Numbers CALL MANAGEMENT * Softphones * SIP Phones * Call Transfer * Call Interception * Audio Conferencing * Called Number Notifications * Call Flip SALES CONTROL * Call History and Recordings * Call Statistics * Queue Callbacks * Callback Widget for a Website * Call Forwarding SERVICES * Music on Hold * Outgoing Numbers * Connecting Numbers From Other Operators * Merging Cloud PBXs * Co…

pipedrive_setup - created

gdedova (gdedova@undisclosed.example.com) — 2026-07-30T09:15:30+00:00

Pipedrive and Cloud PBX Integration Instructions Pipedrive and Cloud PBX Integration Сapabilities 1. In your Cloud PBX, go to the Settings section and open the CRM Integration menu. Find the Pipedrive widget, click Connect and follow the instructions. To set up the integration, you need to have admin rights in Pipedrive.

pipedrive_setup_2.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-07-30T09:15:11+00:00

pipedrive_setup_1.png - created

gdedova (gdedova@undisclosed.example.com) — 2026-07-30T09:15:11+00:00