https://help.skypbx.eu/ 2026-04-27T12:09:54+00:00 https://help.skypbx.eu/ https://help.skypbx.eu/_media/favicon.ico text/html 2024-02-21T08:20:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/account-deletion?rev=1708503628&do=diff Account Deletion If you want to delete your account, please contact us at info@cloud-pbx.io or +48 792 336 480. text/html 2025-01-23T11:44:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/account_deletion?rev=1737632641&do=diff Account deletion request To delete your account and associated data, please contact support: info@skytel24.com text/html 2024-03-07T16:16:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/allpages?rev=1709828162&do=diff All my content as a tree! * playground * wiki * Account Deletion * Account deletion request * Audio Conferencing * Automated Voice Messaging * BASIC CONFIGURATION * Blacklist * Busy Lamp Field (BLF) * Call Flip * Call Forwarding * Call Forwarding During Vacation or Employee Absence * Call History and Recordings * Call Interception * Call Restrictions * Call Statistics * Call Transfer * Callback Widget for a Website * Called Number Notifications * Cloud PBX Mobile App * Comm… text/html 2024-03-12T15:13:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/avm?rev=1710256408&do=diff Automated Voice Messaging No need to manually call all customers when launching a new promotion, changing service conditions, or any other important event. Record a message file, upload a list of numbers for the call, and activate the Automated voice messaging (AVM) text/html 2024-02-12T18:21:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/blacklist?rev=1707762088&do=diff Blacklist If you are bothered by spammers or unwanted calls, you can add their numbers to the blacklist and reject calls from unidentified numbers. ---------- To add a number to the blacklist, go to Settings — More — Blacklist. When entering blocked numbers, you can use a mask. For example, +49 (30) 1234-56*. This mask will block all numbers in the range of +49 (30) 1234-5600 to +49 (30) 1234-5699. text/html 2024-02-02T12:53:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/blf?rev=1706878431&do=diff Busy Lamp Field (BLF) A BLF is a special module that is connected to a SIP phone to view the availability status of other employees. The BLF displays a list of employees and their availability status. There are also SIP phone models that come with a built-in BLF. text/html 2024-05-23T07:21:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/callback_widget?rev=1716448898&do=diff Callback Widget for a Website The Callback widget is a button that makes it easier to become your customer. Your website visitors just need to leave their phone numbers, and sales managers will take care of the rest of the work. How Does It Work? text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/call_flip?rev=1696404936&do=diff Call Flip Sometimes, during a conversation on a desk phone, you may need to leave the office. You have to ask the client to end the discussion and call back from your mobile phone in such cases. Now you can seamlessly transfer the call to another device without interrupting the conversation, ensuring a smooth transition for the client. text/html 2024-03-07T16:08:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/call_interception?rev=1709827684&do=diff Call Interception If your colleague can't answer a call, intercept it. On your IP phone or softphone, dial the following: * *63. Intercept any call in your department. If there are multiple calls, a random call will be intercepted. This is convenient if the company or department has few employees and incoming calls. text/html 2024-03-12T15:37:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/communicator?rev=1710257855&do=diff Communicator The Cloud PBX Communicator is a software phone (softphone) for your computer. It completely replaces a desktop phone. To make calls via Communicator, you need a computer, headset, and an internet connection. How to Configure Communicator? text/html 2024-02-02T12:43:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/conference_call?rev=1706877787&do=diff Audio Conferencing Audio conferencing is a convenient tool to gather multiple colleagues and clients in a single call. With the cloud PBX, you can include an unlimited number of participants in the audio conference mode. Initiate a conference call using either a desk phone or our text/html 2024-03-27T10:19:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/conference_room?rev=1711534790&do=diff Conference Rooms You can organize an audio conferencing with colleagues and clients in the conference rooms of the cloud PBX. Advantages of this format: * Up to 100 participants can join a room. * All conversations in the rooms are recorded and stored in text/html 2024-08-30T11:33:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/crm?rev=1725017582&do=diff CRM * PipeDrive * Zoho CRM * Kommo * Altegio * Bitrix24 * Albato Don't see your CRM? Create the integration via REST API. How Integrating a Cloud PBX with CRM Benefits Business Owners Integrating a Cloud PBX with a CRM system greatly enhances how you manage customer interactions and increases your team's efficiency. Here are the key features that become available through this integration. text/html 2024-06-20T08:30:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/ee_sip_phones?rev=1718872254&do=diff test text/html 2024-02-02T12:54:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/fax?rev=1706878493&do=diff Sending and Receiving Faxes You can send and receive faxes even without a physical fax machine. If you have one, you can connect it to the cloud PBX. Connecting a Physical Fax Machine If you have a fax machine, you can connect it to the cloud PBX and retain the previous fax functionality. Create another text/html 2024-02-02T12:36:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/groups?rev=1706877372&do=diff Departments Create departments in the cloud PBX to distribute incoming calls from clients to multiple employees at once. You can choose the distribution algorithm here: incoming calls can be routed to all employees simultaneously, sequentially, or to those who haven't interacted with clients for the longest time. Moreover, you can enable an auto-attendant within departments, notify customers about their queue position, and define the actions to be taken if no one can answer the call. text/html 2024-03-12T14:35:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/history_records?rev=1710254158&do=diff Call History and Recordings The cloud PBX will help your team control sales calls. Call history (call details) is one of the most important sections of the cloud PBX where all calls made by your employees are displayed. Our call history captures all incoming and outgoing calls, whether from mobile phones, SIP phones, softphones, or internal calls between employees. text/html 2024-03-12T14:39:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/inbound_name?rev=1710254386&do=diff Called Number Notifications If your company has multiple numbers or departments, it is sometimes important for an employee to know which number or department the caller is reaching. For example: * A call to an online store. Your company has two brands, each assigned to a specific phone number. Depending on which number the customer is calling, the employee should introduce themselves correctly. text/html 2024-02-02T12:54:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/ip_restrictions?rev=1706878470&do=diff IP Restriction If your company has heightened requirements for information security and you want to protect your cloud PBX from unauthorized access, you can use IP address restriction. Your employees will be able to authenticate in the cloud PBX and make outgoing calls from the approved IP addresses only. text/html 2024-02-02T12:53:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/ivr?rev=1706878410&do=diff Interactive Voice Response (IVR) A self-service menu helps to handle incoming calls faster and automatically distribute them within the company. How Does an IVR Work? Once a customer dials a specific digit in tone mode, the IVR connects them to an appropriate specialist. If the customer knows the employee's extension number, they can dial it during the voice greeting. If they don't know it, the cloud PBX will announce all the options where their call can be directed. Only if the customer beco… text/html 2026-02-13T09:01:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/messenger_overview?rev=1770973282&do=diff Getting Started With Corporate Messenger Corporate Messenger brings all your work communication together in one place — you can chat with colleagues and call customers without switching between different apps. Getting started is easy, and this quick overview will help you explore the key features. text/html 2025-11-24T14:04:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/microsoft_teams?rev=1763993057&do=diff Integration of the Virtual PBX with Microsoft Teams Microsoft Teams is a service for internal company communication (chats, calls, conferences) that replaced Skype for Business. Integrate MS Teams with the Virtual PBX to make working with calls even more convenient. You won’t need to purchase any additional equipment, and our technical support will perform all the necessary configuration for you. text/html 2025-11-24T06:30:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/microsoft_teams_setup?rev=1763965801&do=diff Instructions for Integrating the Virtual PBX with Your Microsoft Teams I. Obtaining Microsoft Teams Voice Licenses To enable the integration, you need accounts with the Phone System and AudioConferencing licenses (or a license plan no lower than E5). Without them, your Microsoft Teams cannot connect to the public telephone network, including the Virtual PBX. text/html 2024-01-18T12:24:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/missed_calls?rev=1705580673&do=diff Missed Call Notifications Set up missed call notifications and ensure that no customer is unanswered. Navigate to Settings — More — Missed call notification. You can receive notifications: * By email. * As SMS messages to your phone. * text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/missed_calls_control?rev=1696404936&do=diff Missed Call Management It is essential for a manager both know the number of missed calls and understand how employees handle them: whether they managed to call back or left the client without a response. The functionality of History and Statistics allows real-time monitoring of the handling of missed calls and helps organize the workflow in such a way that clients are called back in 100% of cases. text/html 2024-03-12T15:05:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/mobile_app?rev=1710255956&do=diff Cloud PBX Mobile App The cloud PBX mobile app is a user-friendly tool that empowers you to listen to company calls, access call statistics, and configure the cloud PBX, all from your iOS or Android devices. Download it on App Store and Google Play. Mobile App Features text/html 2024-02-02T12:50:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/music?rev=1706878225&do=diff Music on Hold You can choose a melody a caller will hear instead of beeps. Go to Settings - More - Tunes. In the catalog of standard melodies, you can choose the music that will play when calling company numbers and departments. The cloud PBX offers 7 standard melodies now. text/html 2024-03-12T14:55:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/numbers?rev=1710255340&do=diff Numbers You will set up the call routing schedule during business hours here and choose where to redirect calls during off-hours. You can configure unique settings for each cloud PBX number and connected numbers from other providers. ---------- 1. Go to the Numbers tab in the text/html 2024-03-12T15:12:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/outgoing_numbers?rev=1710256324&do=diff Outgoing Numbers Your company can have multiple phone numbers. So, your employees, departments, and regional offices can choose the numbers to make calls from. ---------- To manage outgoing numbers, go to the Settings section, select More, and choose text/html 2024-03-12T15:02:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/privacy-policy?rev=1710255746&do=diff PRIVACY POLICY Effective Date: 10/01/2024 Introduction Welcome to the Privacy Policy of Cloud PBX Solutions FZ-LLC, a registered entity in Dubai, United Arab Emirates, COMMERCIAL BUILDING 5, DUBAI MEDIA CITY This document outlines our commitment to safeguarding your privacy and governs the collection, processing, and protection of your personal data. text/html 2024-03-12T15:05:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/quality_control?rev=1710255914&do=diff Service Quality Assessment The cloud PBX system can help you find out the level of customer satisfaction with your service. You can configure a quality assessment after each call and then review the collected data in the History section. You will listen to the recordings of problematic calls and comprehend the concerns your customers have expressed. text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/queue_callback?rev=1696404936&do=diff Queue Callbacks You can offer clients to request a callback. In this case, the calling client retains their position in a queue, and once one of the department employees becomes available, the system will first call the employee and then the client. text/html 2024-03-12T15:34:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/redirect?rev=1710257651&do=diff Call Forwarding Call Forwarding to Employee Mobile Phones Even the most diligent employee is not always at their desk. They may not be able to answer a call on their SIP phone or softphone, but a mobile phone is always with them. So you can activate the Call Forwarding to Personal Mobile Number text/html 2024-02-02T12:44:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/reports?rev=1706877861&do=diff Call Statistics Call Statistics The call volume report offers a visual representation of your employees' call-handling activities. How to Configure the Report? * Gather data by day, week, or month. * Sort calls for a specific period (this week, month, three months, etc.). text/html 2023-11-01T11:48:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/rest_api?rev=1698839308&do=diff Rest API Integrations With Other CRM Systems If you have your CRM system, you can integrate with it independently using the REST API. You can download REST API documentation [ here]. In the interface, the configuration of the REST API looks like this: text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/rules?rev=1696404936&do=diff Call Restrictions For security purposes, you can restrict the ability of employees to make calls to specific world regions. ---------- Go to Settings — More — Call Restrictions. You can configure general rules for company employees and departments or set up personal rules. text/html 2024-03-12T14:32:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/schedule_employee?rev=1710253975&do=diff Call Forwarding During Vacation or Employee Absence Vacation or sick leave of an employee is not a reason to miss direct calls to their number. Now it's possible to set the period of the manager's absence with just a few clicks, and then: * The Cloud PBX will automatically disable the manager from receiving calls in the department text/html 2024-05-23T07:23:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/sidebar?rev=1716448996&do=diff * Mobile App BASIC CONFIGURATION * Employees * Departments * Numbers CALL MANAGEMENT * Softphones * SIP Phones * Call Transfer * Call Interception * Audio Conferencing * Called Number Notifications * Call Flip SALES CONTROL * Call History and Recordings * Call Statistics * Queue Callbacks * Callback Widget for a Website * Call Forwarding SERVICES * Music on Hold * Outgoing Numbers * Connecting Numbers From Other Operators * Merging Cloud PBXs * Co… text/html 2024-03-12T14:42:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/sippbx?rev=1710254568&do=diff Connecting External SIP PBXs to the Cloud PBX If your company has its own PBX, you can integrate it into the unified numbering plan of the cloud PBX. Employees from different branches will be able to make free calls and transfer calls to each other using extension numbers. These calls will be recorded and displayed in the text/html 2024-03-12T15:32:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/sip_numbers?rev=1710257560&do=diff Connecting Numbers From Other Operators If you have a number from another operator and you're not ready to give it up, you can connect it to the cloud PBX. Let's discuss the connection options. 1. Call Forwarding From Old Numbers to the Cloud PBX Numbers text/html 2024-03-12T15:08:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/sip_phones?rev=1710256089&do=diff SIP Phones Apart from using a softphone, your employees can make and receive calls via desktop phones. The cloud PBX supports the use of models from all popular SIP equipment vendors, such as AudioCodes, Yealink, Grandstream, Cisco/Linksys, Panasonic, Escene, Aastra, Fanvil, and others. You can configure a SIP phone or connect your old analog phones to the cloud PBX by using a VoIP gateway. text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/sms_cards?rev=1696404936&do=diff SMS Business Cards An SMS business card can help increase customer loyalty. It works in two cases: * A welcome SMS after a customer's first call to your company. * Apologies for the missed call. Welcome SMS Business Cards When a customer calls your company for the first time, they receive a welcome message with the contact details of the manager after the conversation. This helps the customer to retain your company's contact information and avoid losing it. text/html 2024-04-22T18:03:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/softphone?rev=1713809017&do=diff Softphones A software phone (softphone, communicator) is a program that is installed on your computer. It can work simultaneously with your desktop and mobile phones or completely replace them. Calls through a softphone are available even with a SIM card turned off. They only require an internet connection and a headset, just like making calls on Skype, Viber, WhatsApp, and other messengers. text/html 2024-03-12T14:37:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/transfer?rev=1710254269&do=diff Call Transfer At times, your employee might need to transfer a customer to another staff member. Within the cloud PBX, there are two methods for carrying out a transfer: * Blind transfer. The call is immediately transferred to another employee regardless of their availability. text/html 2024-02-02T12:52:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/trunk?rev=1706878335&do=diff Merging Cloud PBXs If your company has multiple branches that use separate cloud PBX systems with their own employees, departments, and independent statistics, you can connect them all into a unified telephone network with a single numbering plan. text/html 2024-04-02T10:03:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/users?rev=1712052211&do=diff Employees When you log into your cloud PBX account for the first time, you'll be taken to the Employees tab in the Settings section. This is where you can add new employees who will operate the telephony system. ---------- Click Add employee. text/html 2024-03-12T15:10:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.skypbx.eu/voicemail?rev=1710256226&do=diff Voicemail (Auto-Answer) There are situations when none of the employees can answer a call, either during non-working hours or due to being busy. However, this should not be a reason to miss out on customers. With the voicemail feature, your customers can leave their questions or requests even if your employees are unable to pick up the phone.